The Lion's Den: Demystifying AI — Episode 4 — Promoting Responsible and Intentional Use of AI with Monica Aggarwal

In this episode, Rupert Lion interviews Monica Aggarwal, a senior technology executive, about the practical applications of AI. They discuss the impact of AI on customer service, the voice of the customer, content generation, and industries like healthcare and legal. They also explore the ethical considerations of AI, the future of employment in an AI era, and the role of a chief AI officer. Monica shares her experience in developing an embeddable AI portfolio and the importance of understanding the value and cost of AI solutions. They conclude by discussing the future of AI and the need for responsible and intentional use of the technology.

Chapters

00:00 Introduction and Background

03:50 The Impact of AI on Customer Service

09:23 Ethical Considerations in AI

17:12 The Role of a Chief AI Officer